Frequently Asked Questions

What file formats do you accept?

We accept PDF (preferred), Adobe Illustrator (.ai), Photoshop (.psd), InDesign (.indd), and high-resolution JPEG and TIFF files. For best results, submit print-ready PDFs with fonts embedded, images at 300 DPI, and proper bleed settings. If you're unsure, our design team can help prepare your files.

How fast can you turn around a project?

Standard turnaround is 2-3 business days for most projects. Rush (next-day) and same-day options are available for many products — just let us know your deadline when you request a quote. Large or complex projects may require additional time.

Do you offer free proofs?

Yes! We provide a free digital proof for every project before production begins. This ensures accuracy in layout, content, colors, and overall appearance. We don't print until you approve.

Do you deliver?

Yes — we offer free delivery throughout the San Diego area. For locations outside our delivery zone, we can ship via UPS, FedEx, or USPS.

What are your minimum order quantities?

We have no strict minimums for most products. Whether you need 25 business cards or 25,000 brochures, we can handle it. Some products (like direct mail) may have practical minimums for cost-effectiveness.

Can you help with design?

Absolutely. Our graphic design team can create layouts, refine logos, prepare files for print, and ensure brand consistency across all your materials. Design services are available at competitive hourly rates.

What paper stocks do you offer?

We carry a wide range — from standard 20lb copy paper to premium 130lb cover stocks, in matte, gloss, satin, and uncoated finishes. Specialty stocks like linen, recycled, and synthetic materials are also available. We can provide samples to help you choose.

What are your hours?

Monday through Friday, 8:00 AM to 5:00 PM. We're located at 12170 Tech Center Dr, Poway, CA 92064.